Cork & Chitin is written for keepers who want the setup right tonight. If you found a number in a care sheet that looks off, spotted a species name that has been updated, or need help pointing a question to the right guide, we want to hear from you.
We are also glad to hear from parents setting up a first jumping spider enclosure for a teenager, reptile keepers choosing a clean-up crew for a bioactive build, and breeders or vendors who would like a care sheet reviewed. Just know that we cannot offer veterinary help. A tarantula that is bleeding, has fallen hard, or shows a leaking abdomen needs a vet or an experienced keeper in person, not an email thread.
Read on for how to reach us and what to include so we can actually help.
Cork & Chitin
What to include in your message
A few details make the difference between a quick answer and three rounds of follow-up. If your question is about an animal in trouble, tell us the species, its size in inches or its life stage, the enclosure size, your temperature range in °F, and how long the behavior has been going on. A photo of the enclosure helps more than a photo of the spider.
If you are writing about a correction, quote the line from the page and tell us what your source or experience says instead. We would rather change a care number than leave a wrong one up. Where sources genuinely disagree, we publish the conservative option and say so, and reader reports are part of how we keep those numbers current.
For species requests, tell us what you keep now and what the enclosure budget and space look like. That way we can point you to a beginner-friendly alternative if the species you have in mind is a poor first choice.
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How quickly will I get a reply?
We are a small editorial project, not a call center. We read every message and answer as many as we can, but we cannot promise a specific turnaround time. If your animal is in visible distress, do not wait on us. Post in an active keeper community or contact an exotics vet while you research.
Can you identify a spider I found in my house?
Often, yes, at least to a useful level. Send a clear photo from above, your state or region, and roughly how big the spider is in inches including the legs. In most of the US an indoor jumping spider is a harmless Phidippus species and can simply be walked outside in a cup. We will tell you plainly if we are not sure rather than guess.
Can you recommend a product or a breeder?
We will tell you which product categories are unnecessary, and we will name what actually matters, such as enclosure size in inches, substrate depth and ventilation. We do not endorse specific brands or breeders by email, and we do not accept payment to feature products. If a popular item is a waste of money, our guides say so on the page.